How do I cancel my subscription?
To cancel your subscription, visit this page.
When you cancel, you will still get access to the site until the expiration of your current subscription term.
How do I update my billing information, credit card information, e-mail, or password?
You may also update your billing (including credit card) information, and your e-mail address/username, or your password by logging in and visiting your account management page.
How do I contact the processor that handle(s)(d) my transaction?
You can visit our processors' support pages at: CCBill | Epoch | NetBilling. Your original receipt e-mail also has links and other useful billing processor support information. Don't hesitate to contact us at support@bicollegefucks.com if you need help finding your transaction numbers or other account information.
How can I get technical support for login or streaming issues?
Use our Live Chat feature to contact a customer support representative by clicking the "? Help" button that is visible at the bottom right of all pages on our site. You can also e-mail us at Support@BiCollegeFucks.com. We have support agents available all day, every day. If an agent is busy assisting other customers and can't respond to your live chat request, you can submit your ticket describing your issue and we'll get back to you as soon as possible.
Please note that if you have multiple simultaneous, active sessions (such as leaving yourself logged in on a mobile device, and on a desktop browser, at the same time), you might experience issues with streaming permissions. If you've been logged in on a single session for more than 10 hours, you may need to log out then log back in to re-enable streaming. Because of some devices' and browsers' settings, it might be best to click the LOG OFF button, then re-logging in, as opposed to simply closing a browser window.
How do I know if my subscription is active, or when I'll rebill?
Simply visit your account management page to view a list of active subscriptions (if any). Active subscriptions will be listed along with pricing details, any discounts applied, and your next rebill or expiration date. You may click the Payment History link to view all past charges associated with your account, as well. If you have questions about any of the payment information displayed, your subscription, upcoming rebills, or past charges, don't hesitate to contact us via the live chat button or e-mail at Support@BiCollegeFucks.com and we'll be happy to answer any questions and provide assistance!
I've found someone posting BiCollegeFucks.com content without your permission. How do I report that to you?
First and foremost, thank you so much for offering to let us know! We are committed to providing you with quality content featuring quality models, all while providing quality service. Being able to fight piracy and the unauthorized distribution of our copyrighted videos helps us do all of that. Feel free to reach out via the live chat button below or e-mail us at Support@BiCollegeFucks.com and, again, thank you!
How do I submit general feedback, requests, and/or suggestions?
We're always thrilled to hear from our subscribers and fans, and especially love hearing your feedback about recent episodes, your favorite models, or even ideas for content you'd like to see on our site. Reach out to us via the Live Chat link - we can't wait to hear from you!
